Option 1 — Email us
Send a message to juan@mons-supplies.com with the subject Data deletion request and tell us which of these applies:
- the email address you used on one of our stores or in a supplier application, and/or
- your Instagram or Facebook username, if the data came from a comment or message on our accounts.
We confirm receipt within 3 business days and complete the deletion within 30 days. You will receive a confirmation email with a reference number when it is done.
Option 2 — From Facebook or Instagram
If you connected to us through Meta, you can also remove our app from your account: on Facebook go to Settings & privacy → Settings → Apps and websites, find MONS Health Publisher and choose Remove. Meta then notifies us and we delete the data tied to your account automatically. You can check the status of that request with the confirmation code Meta shows you by emailing us.
What gets deleted
- Your store account, saved addresses and saved payment methods (tokens at Stripe are detached).
- Your newsletter subscription and marketing preferences.
- Comments, messages and usernames we stored to answer you on social media.
- Supplier or partner application data.
What we must keep
Records of completed orders and invoices are retained for 7 years as required by US tax law, in a form that is no longer used for marketing. Nothing else is kept once your request is processed.
Questions? Read our Privacy Policy or write to info@mons-supplies.com.